Support - FitJourney

Need Help?

Our support team is ready to assist you with any questions or issues.

support@zithera.com.au

Frequently Asked Questions

How do I get started with FitJourney?

When you first open the app, you'll go through a quick onboarding process where you'll enter your current weight, target weight, age, height, and any health conditions. The app will then create your personalized 600-day program.

How does the photo meal analysis work?

Simply tap the camera icon when logging a meal, take a photo of your food, and our AI will analyze the image to estimate calories, protein, carbs, and fat content. Note that these are estimates and may not be 100% accurate.

How do I connect my Apple Watch?

The Apple Watch app is automatically installed when you install FitJourney on your iPhone. Open the Watch app on your iPhone, scroll to "Available Apps," and tap "Install" next to FitJourney if it's not already installed. Workouts completed on your Watch will automatically sync to your iPhone.

How does the fasting tracker work?

Start a fast from your Apple Watch or iPhone by selecting your fasting protocol (16:8, 18:6, 20:4, etc.). The timer will continue running even when you close the app. When you end your fast, the session is saved and synced to your iPhone for tracking.

What's included in Premium?

Premium removes all advertisements from the app for a one-time purchase of $4.99. All features are available in the free version - Premium simply provides an ad-free experience.

How do I restore my Premium purchase?

Go to Settings in the app, tap on the Premium section, then tap "Restore Purchases." Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.

Can I export my data?

Yes! Go to Settings > Data > Export Data to download all your logs, weight history, and progress data in JSON format.

How do I delete my data?

Go to Settings > Data > Clear All Data. This will permanently delete all your logs, weight history, chat history, and reset the app. This action cannot be undone.

The AI features aren't working. What should I do?

AI features require an internet connection and a configured AI endpoint. Go to Settings > AI Configuration to check your settings. If you're having trouble, try testing the connection in Settings.

Is my data synced to the cloud?

No, all your health and fitness data is stored locally on your device. We do not sync your personal data to any cloud servers. This means if you uninstall the app or switch devices, your data will not be transferred automatically.

Troubleshooting

App crashes or freezes

Make sure you have the latest version of the app installed
Try force-closing the app and reopening it
Restart your device
If the issue persists, try uninstalling and reinstalling the app (note: this will delete your data)

Apple Watch not syncing

Make sure both your iPhone and Apple Watch are connected to the same network
Check that the FitJourney Watch app is installed
Try opening the app on both devices at the same time
Restart both your iPhone and Apple Watch

Notifications not working

Go to your device's Settings > FitJourney > Notifications and ensure they're enabled
In the app, go to Settings > Notifications and verify your preferences
Try tapping "Test Notification" in Settings to verify they're working
Check that Do Not Disturb mode is not enabled

Have a Feature Request?

We'd love to hear your ideas for improving FitJourney! Send us your suggestions and we'll consider them for future updates.

Send Feedback

Contact Information

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