Zithera Group Pty Ltd ("Zithera", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information across our websites, applications and services.
Zithera is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) it contains.
1. Information we collect
We may collect the following types of information:
- Information you provide — such as your name, email address and any details submitted through contact forms or when you create an account.
- Usage information — such as pages visited, device and browser type, and IP address, collected automatically when you use our websites and applications.
- Communications — records of correspondence when you contact us for support or enquiries.
2. How we use your information
We use personal information to:
- Provide, operate and improve our products and services;
- Respond to enquiries and provide customer support;
- Send service-related communications;
- Maintain the security and integrity of our systems; and
- Comply with our legal obligations.
3. Disclosure of information
We do not sell your personal information. We may share information with trusted third-party service providers (for example, cloud hosting, email delivery and analytics providers) who process it on our behalf and are bound by confidentiality obligations. We may also disclose information where required by law.
4. Data storage and security
Personal information is stored on managed cloud infrastructure and protected with reasonable technical and organisational measures against loss, misuse and unauthorised access. While no system is completely secure, we take active steps to safeguard your information. Our approach to recovering from disruption is described in our Business Continuity Plan.
5. Retention
We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When information is no longer required, we take reasonable steps to delete or de-identify it.
6. Your rights
You may request access to the personal information we hold about you, ask us to correct it, or request its deletion where applicable. To make a request, contact us using the details below.
7. Cookies
Our websites use cookies and similar technologies. For details, please see our Cookie Policy.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.
9. Contact us
For privacy questions or requests, contact us at privacy@zithera.com.au.